Refund Policy

Eligible requests

Our problem-goods process covers damage, defects, wrong items, missing components, and substantial differences from the listing. Contact us within 30 calendar days after delivery to request review. Voluntary returns are not available for personal preference, a change of mind, or the customer's selection of an unsuitable size or option. Mandatory consumer entitlements still apply.

Arrange the return with us first

Use adaxuciy434@gmail.com to send the order reference, purchasing email, and reason, supported by images or video for a product problem. Preserve packaging and relevant components. Do not send a parcel back without approval. Once the request is authorized, we give the return destination and handling instructions; the correspondence address is not a standing return warehouse.

Outcome and payment timing

Review and stock availability determine whether an exchange or replacement can be supplied. Shipping arrangements and any applicable labels or fees are addressed for the particular request under confirmed commitments and applicable rights. We initiate an approved refund to the original payment source within 10 calendar days of approval. Issuers and payment services control any subsequent posting delay.